Privacy Policy

Introduction

Welcome to the Privacy Policy for Prime Cuts Delivery. We are committed to protecting the privacy and security of our customers' personal information. This policy outlines how we collect, use, protect, and handle your personal data when you purchase our artisan-butchered meats, use our website, subscribe to our delivery boxes, or engage with our temperature-controlled delivery service.

Information We Collect

To provide our premium meat delivery service, we may collect and process the following information:

• Contact and account details (e.g., name, email address, phone number, delivery address).
• Your order history, including specific cuts purchased and subscription box details.
• Payment information for your orders, which is processed securely by our third-party payment gateways. We do not store your full credit card details on our servers.
• Delivery details required for our service, such as your specific address, building access information, and a contact number for the courier.
• Information related to custom butchery requests or customer service inquiries.
• Technical data, including your IP address, browser type, and device information when you visit our website.
• Website usage analytics, collected via cookies and similar technologies, to improve our online store and user experience.
• Customer testimonials, product reviews, and feedback provided to our team.

How We Use Your Information

Your data enables us to perform the following essential functions:

• Process your meat orders, manage secure payments, and coordinate our temperature-controlled, expedited delivery service.
• Manage your customer account and subscription box, providing access to your order history and preferences.
• Improve our product selection, source from new farm partners, and enhance our website's features.
• Communicate with you regarding order confirmations, shipping updates, important service announcements, and (with your consent) information about new cuts and special offers.
• Provide dedicated customer support for your orders and any inquiries about our products or cooking preparation.
• Prevent fraudulent activity and ensure the security of our customers and our e-commerce platform.
• Comply with all applicable legal, financial, and food safety record-keeping obligations.

Data Security

We implement state-of-the-art security measures to protect all customer data. This includes end-to-end SSL/TLS encryption for data transmission, secure cloud storage for order and customer records, and strictly limited internal access to sensitive information. All personal details and delivery addresses are treated with the utmost confidentiality and protected by robust technical and procedural safeguards.

Data Sharing

Your information is shared only with essential service providers who are critical to our operations, such as payment processors, specialized courier partners for perishable goods delivery, and secure cloud hosting services. These partners operate under strict confidentiality agreements and are only permitted to use the information for the specific service they provide to us. We may be required to disclose certain data to law enforcement or government authorities if required by law. We will never sell your personal data to third-party marketers.

Your Rights

As a customer of Prime Cuts Delivery, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information and saved addresses via your online account.
• Opt out of promotional marketing communications at any time by using the "unsubscribe" link provided in every email.
• Request the deletion of your account and personal data, subject to our legal obligations to maintain records for a certain period.
• Request the modification or removal of any product reviews or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings.
• Continue to receive essential service-related communications (such as order confirmations and shipping updates) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be communicated to our customers via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will be revised accordingly. Your continued use of our services after such changes constitutes your acceptance of the new policy.