Get In Touch

Whether you have a question about your order, a query about a specific cut, or an interest in a partnership, our team is ready to provide you with expert assistance.

Direct Lines to Our Experts

We are dedicated to providing responsive and knowledgeable support. We are not just a service; we are a team of passionate butchers and food lovers. To ensure you receive the quickest and most accurate assistance, please review the contact options below. For inquiries regarding an existing order, having your order number ready will help us assist you faster.

Customer Support Email

For all questions related to your order, our products, shipping, or our website. Our dedicated support team monitors this inbox closely during business hours.

[email protected]

The Butcher's Hotline

Have an urgent question or need immediate advice on cooking or storing your meat? Call our hotline to speak directly with one of our knowledgeable team members.

+91 08477 35400

Operating Hours

Customer Service:
Mon - Fri: 9:00 AM - 8:00 PM (CST)
Sat: 10:00 AM - 5:00 PM (CST)

Send Us a Message

Please use the form below for all non-urgent inquiries. We strive to answer all messages within 24 business hours. The more detail you provide, the better we can assist you.

A Cut Above for Culinary Professionals

At Prime Cuts Delivery, we understand that professional kitchens operate on a different level of demand for quality, consistency, and reliability. Our dedicated program for chefs, restaurants, and retailers is built to be more than just a supplier relationship; it is a partnership in culinary excellence. We provide you with the same ethically raised, artisan-butchered meats that define our brand, but with a suite of services tailored to the fast-paced, high-stakes environment of the food service industry. Your success is our success, and we are committed to providing a product that will inspire your creativity and delight your patrons. By partnering with us, you are not just buying meat; you are sourcing a story of quality and integrity that you can proudly share with your diners.

Our professional partners receive a host of exclusive benefits, including access to our wholesale pricing structure, a dedicated account manager who understands your unique needs, and priority access to our most sought-after and limited-availability items, such as rare heritage breeds or uniquely aged primals. We offer bespoke butchery services, allowing you to specify exact portion sizes, trimming preferences, and aging protocols to match your menu perfectly. Our reliable, temperature-controlled delivery logistics ensure your order arrives on schedule and in pristine condition, ready for service. We invite you to connect with us to learn how Prime Cuts can become an integral and dependable part of your culinary vision. Please use the contact form above and select "Wholesale & Chef Accounts" as the subject to begin the conversation.

Our Home Base

While we deliver across the country, our heart and our headquarters are located in the Midwest, close to our partner farms.

Prime Cuts Delivery HQ

123 Butcher's Way
Lincoln, Nebraska, 68501
United States

Please Note: This is our state-of-the-art butchery and fulfillment center, not a retail storefront. We are not equipped to handle walk-in customers or sales at this location. Our facility is a USDA-inspected, climate-controlled environment dedicated entirely to processing, aging, and packaging online orders to ensure the highest standards of safety and quality. We do, however, welcome scheduled visits from media and potential wholesale partners. Please contact us to make an appointment.

Press & Media Inquiries

We are passionate about our story and proud of our mission to revolutionize the way people think about and consume meat. We welcome inquiries from journalists, food bloggers, television producers, and other media professionals. Our team is available for interviews on a range of topics, including sustainable agriculture, the art of butchery, food technology, and ethical business practices. We can also provide high-resolution photography, B-roll footage of our farms and facility, and product samples for review or features. If you are working on a story and would like to connect, please send a detailed email to or use our contact form with the subject "Press & Partnerships." Please include your name, publication, the nature of your request, and your deadline so we can respond effectively.

Join Our Team

Are you passionate about food, craftsmanship, and building a better food system? We might be looking for you.

Prime Cuts Delivery is more than just a company; it's a collection of dedicated individuals who believe in our mission. From our master butchers and logistics wizards to our customer support heroes and marketing storytellers, every team member plays a vital role in our success. We cultivate a work environment built on respect, continuous learning, and a shared obsession with quality. We offer competitive wages, comprehensive benefits, and opportunities for growth. While we may not have specific openings at all times, we are always interested in hearing from talented, passionate people who believe they can make a difference. If you think you'd be a great fit for our team, please send your resume and a cover letter explaining your interest to . We look forward to hearing from you.

Frequently Asked Contact Questions

What is the best way to get a fast response about my existing order?

For the absolute fastest response regarding an active order, please email our support team at and include your order number in the subject line. This allows us to immediately pull up your details and address your query efficiently. While our Butcher's Hotline is available, email provides a clear written record for both parties and allows us to share links or documentation if needed.

I made a mistake in my order (e.g., wrong address). How can I fix it?

Please contact us immediately. If you notice an error with your shipping address or the items in your order, call our Butcher's Hotline at +1-800-555-MEAT for the most immediate attention. We process orders quickly, so time is of the essence. We can typically make changes within a few hours of the order being placed, but once it enters the fulfillment stage, changes may not be possible.

How do I provide feedback about a product or my experience?

We welcome and value all feedback! Please use the contact form on this page and select "General Feedback" as the subject. Whether it's a suggestion for a new product, a comment about our packaging, or a story about a great meal you had, we read every single submission. Your feedback is crucial for helping us improve our service and product offerings.

What should I do if my package arrives damaged or the contents are not cold?

Your safety and satisfaction are our top priorities. In the unlikely event that your package arrives damaged or the contents do not feel cold to the touch, please do not consume the product. Contact us within 24 hours of delivery by emailing . Please include your order number and, if possible, attach a photo of the issue. We will arrange for a replacement or a full refund immediately.

Can I make a special request for a cut not seen on your store page?

Absolutely. This is what our Custom Butchery service is for. Please use our contact form, select "Product Question" as the subject, and describe the cut you're looking for in detail. Our head butcher will review the request and we will get back to you on whether we can accommodate it and provide a custom quote. We love a good butchery challenge!

I need to change my subscription details (skip a month, change products). Where do I do that?

You have full control over your subscription through your account dashboard. Simply log in to your account on our website, and you'll find options to skip your next delivery, change your delivery frequency, or modify the items in your box. For any issues with your account, please contact support.

Do you offer gift cards?

Yes, we do! Digital gift cards are available for purchase on our Store page. They are delivered instantly via email to the recipient and are the perfect gift for any food lover. For bulk corporate gift card orders, please contact us via the form with the subject "Wholesale & Chef Accounts" for personalized assistance.

Is your facility open to the public for tours?

Due to strict USDA food safety regulations and to maintain the integrity of our controlled environment, our facility is not open to the general public for tours. We do, however, arrange scheduled tours for members of the press and for prospective large-scale wholesale partners. Please contact us via the appropriate channels on this page to inquire about scheduling a visit.